At Asif Qayyum Services, we believe in building long-term trust through transparency, accountability, and
exceptional service delivery. Our Dispute Mitigation & Client Protection Policy is designed to minimize
payment conflicts, ensure service integrity, and protect the rights of both our clients and our business.
1. Pre-Purchase Assurance
Before any order is finalized, clients are provided with:
- A clear and comprehensive service description detailing server specifications, billing cycles, and
limitations.
- A Terms of Service Agreement including our Acceptable Use Policy (AUP), Service-Level Commitments
(SLA), and Refund Policy.
- Information regarding provisioning timelines, resource usage expectations, and technical support
coverage.
All clients must agree to these terms prior to payment. This ensures transparency and protects both parties.
2. Secured Payment & Billing Clarity
We utilize secure payment gateways Stripe to ensure all transactions are encrypted and traceable. Once a
transaction is made:
- Clients receive a digital invoice and confirmation email with their unique order ID.
- Billing descriptors appear clearly on statements (e.g., AQS-VPS, Asif Qayyum Services).
- No hidden fees or unauthorized charges—total pricing is disclosed upfront.
Clients can reach our billing team via email at billing@asifqayyumservices.com for any payment inquiries.
3. Transparent Service Provisioning
For every VPS or RDP package purchased:
- Clients receive credentials and access details within the promised delivery window (typically 15–60
minutes).
- Technical logs and timestamps are maintained to verify activation and usage.
- Clients are asked to confirm receipt and functionality via email or dashboard notification.
This documentation acts as verifiable proof of delivery and helps resolve any potential disputes swiftly.
4. Proactive Dispute Prevention
To reduce chargebacks and misunderstandings:
- Our support team remains available 7 days a week for pre-sale and post-sale queries.
- We maintain a client ticket system for timely tracking of concerns and resolutions.
- Customers are reminded before renewals or expirations to ensure uninterrupted service.
5. Fair & Balanced Refund Policy
Our refund policy reflects industry best practices and client fairness:
- Full Refund – If service has not been delivered or activated.
- Pro-Rata Refund – If only partial services were used (conditions apply).
- No Refund – After full activation, misuse, or violation of our AUP.
Refunds are not applicable on trial packages, misuse of resources, or in the case of spam/illegal activity
originating from our servers. All requests must be submitted within 3 calendar days of purchase.
6. Dispute Response Procedure
In the rare event of a formal chargeback or dispute:
- We submit documentation including signed agreements, provisioning logs, client emails, and access
confirmations.
- We respond directly to the payment processor with full evidence within the required timeframe.
- We also attempt to reach the client for direct resolution, avoiding escalation where possible.
Abuse of the chargeback process may result in account suspension or legal response.
7. Commitment to Client Trust
Asif Qayyum Services strives to maintain a zero-dispute culture. We continuously audit our internal
processes, improve client education, and strengthen our infrastructure to maintain high satisfaction levels.
For further assistance, please contact:
For further assistance, please contact:
contact@asifqayyumservices.com
https://asifqayyumservices.com/
